Everything you need for your holiday in one app

Casyo offers holiday homes in Spain and ensures that you can book your stay easily and securely.

From booking and payment to information about your arrival and stay: we ensure that everything is clearly organised.

Search the Casyo website for a property that suits your needs. Select your travel dates, check the current availability and price, and then make your booking.

Once you’ve booked, you’ll receive a confirmation containing all the key details about your stay.

Yes. The availability of our holiday homes is managed centrally. Dates shown as available are based on the current booking calendar.

Before you finalise your booking, you’ll be shown a breakdown of the costs of your stay. Any additional charges, such as cleaning fees, tourist tax or other surcharges, will be specified during the booking process.

That way, you’ll know exactly where you stand in advance.

When you book, you will see which payment options are available for your booking. Payments are processed via a secure payment system.

Yes. We use professional systems to process bookings and payments.

You should therefore always pay using the official payment methods offered with your Casyo booking. Never simply transfer money to an unknown account based on a separate message.

Yes. Once your booking has been made, you will receive a booking confirmation containing the key details of your stay.

Please keep this confirmation in a safe place.

That depends on the terms and conditions of your booking. Please contact us as soon as possible if, for example, you wish to change your arrival or departure date.

We’ll then look into what’s possible.

Yes, but the cancellation policy may vary depending on the property and rate.

When booking, you can see which terms and conditions apply to your booking. Please check these before finalising your booking.

That depends on when you cancel and the cancellation terms of your booking.

With some rates, you can cancel free of charge up to a certain date, whilst other rates may be wholly or partially non-refundable

Before you arrive, you will receive information about the key handover or access to the property.

Depending on the accommodation, this may be arranged, for example, via a local key holder, reception, key safe or other access solution.

The necessary information will be sent to you before your stay. This will include, for example, the address, the arrival procedure, contact details and instructions on how to gain access to the property.

Check-in times vary by holiday home and are stated in your booking and in the arrival information.

Would you like to arrive earlier? Please get in touch with us. If our schedule and cleaning arrangements allow, we’ll be happy to see what we can do.

The official check-out time is stated in the details for your accommodation.

It is important to adhere to this time, as the property often needs to be cleaned on the same day for the next guests.

Yes, where this is required by law.

In Spain, there are rules governing the registration of guests staying in tourist accommodation. We may therefore ask you to provide the necessary personal details and identification documents either before or during check-in.

We only use your personal data for purposes necessary for your booking, stay, payment and any legal obligations.

We handle this data with care and process it in accordance with applicable data protection legislation.

For some properties, a deposit or other form of security may be required. If this applies, you will be informed before your booking is finalised.

Accidents can happen. Please report any damage or fault as soon as possible.

That way, we can work with the owner or local manager to assess what needs to be done and, if necessary, organise a solution quickly.

Before you arrive, you will receive the relevant contact details for your stay.

That way, you’ll always know who to contact if you have any questions or problems.

We also always recommend installing the Casyo App, where you’ll find all the information you need

For properties for which a tourist registration or licence is required by law, the necessary registration must be in place before the property is let out for tourist accommodation via Casyo.

Because a holiday should, above all, be carefree.

We want to make booking a holiday home clear, secure and straightforward. You can see exactly what you’re booking and how much it costs in advance; payments are processed professionally; and you’ll receive all the information you need in good time.

And should anything come up during your stay, you’ll know where to turn.

Casyo – your holiday, well organised.